Disclaimer
 

1. General

By making a booking through Arosa-Stay, guests accept the following refund policy. These rules govern the conditions under which a partial or full refund may be granted.
 

2. Cancellations by the Guest

The conditions for cancellations and refunds are based on the cancellation policy agreed upon at the time of booking. If no specific policy has been agreed, the following standard terms apply:

• Free cancellation up to 30 days before arrival.

• 50% refund for cancellations made up to 14 days before arrival.

• No refund for later cancellations or no-shows.
   

3. Cancellations by Arosa-Stay

If Arosa-Stay must cancel a booking due to unforeseen circumstances (e.g. force majeure, technical issues, or accommodation becoming uninhabitable), guests will receive a full refund of any amount already paid.
 

4. Refund Process

Refunds will be issued using the same payment method used for the original booking. Processing times may vary depending on the payment provider (typically 5–10 business days).

 

5. Limitation of Liability

Arosa-Stay assumes no responsibility for refunds if the guest is unable to travel due to circumstances such as illness, weather conditions, or travel disruptions, unless travel cancellation insurance is in place.